Kirkeya believes gaming should be fun, not stressful. Our responsible gaming policy is committed to ensuring you always have a healthy, safe, and controlled gaming experience.
Kirkeya is more than a gaming platform — it is a trusted companion for millions of people across Bangladesh. We firmly believe that gaming is at its best when it stays within healthy boundaries. That is why responsible gaming at Kirkeya is not just a policy — it is a core part of who we are.
We place the highest importance on every member's mental wellbeing and financial security. Responsible gaming means enjoying games in a way that does not harm your family, your work, or your peace of mind. Kirkeya is ready to support you in every way to help you stay on that path.
Family bonds and social responsibility are deeply valued in Bangladeshi society. Kirkeya respects those values and is committed to ensuring our platform never has a negative impact on anyone's family or social life. Our responsible gaming team is here for you 24/7, every day of the year.
Kirkeya's responsible gaming policy is built to international standards. We follow the guidelines of GamCare, BeGambleAware, and other leading global organizations. Our goal is simple — to make sure you always stay in control of your gaming, and not the other way around.
Problem gaming doesn't always start suddenly. It creeps in gradually and can be hard to notice on your own. Kirkeya wants you to recognize these signs early so you can take action before things escalate.
Kirkeya gives you a set of powerful tools to stay in control of your gaming. These tools are completely free and accessible at any time from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Set a daily time limit for gaming before you start.
Temporarily pause your account for anywhere between 24 hours and 30 days.
Activate long-term self-exclusion for a period ranging from 6 months to 5 years.
Your account will be automatically closed after you lose a set amount.
You'll receive periodic reminders showing how long you've been playing.
Ask yourself the questions below. If you answer "Yes" to more than one, it's time to pay closer attention to responsible gaming.
Have you ever spent more time or money on gaming than you planned?
Do you feel the urge to bet again to recover money you have lost gaming?
Have you ever lied to family or friends about your gaming?
Do you feel moody or uncomfortable when you stop gaming?
Have you ever skipped work, studies, or family responsibilities to game?
Has gaming ever caused you financial difficulties or led you into debt?
Have you tried to cut back on gaming but found you could not?
Setting gaming limits on Kirkeya is straightforward. In just a few simple steps, you can take full control of your gaming.
Log in to your Kirkeya account and click on the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Deposit, time, loss, or wagering limits — choose whichever suits your needs.
Enter a limit amount based on your budget and schedule, then choose the period (daily / weekly / monthly).
Click the "Confirm" button. The limit will take effect immediately and you will receive a confirmation email.
Self-exclusion is the most decisive step in responsible gaming. If you feel you need a complete break from gaming, Kirkeya will close your account for a specified period.
During self-exclusion, you will not receive any promotional emails or bonus offers. To reopen your account, you'll need to contact support, and a cooling-off period will apply.
Kirkeya strictly prohibits anyone under 18 from gaming on the platform. Age verification is carried out at registration, and identity documents are checked during the KYC process. Any attempt by a minor to open an account is blocked immediately.
You do not have to face a gaming problem alone. Alongside Kirkeya's own support, there are several professional organizations that offer free assistance. Keep the details below somewhere handy.
Our responsible gaming team is available 24/7 via live chat. Completely confidential and free of charge.
The National Institute of Mental Health (NIMH) Bangladesh offers professional counseling. Complete confidentiality is guaranteed.
An international gaming support organization that provides help through online chat and counseling.
A peer support group for people facing similar challenges, helping each other recover by sharing their experiences.
Kirkeya's advanced technology analyzes members' gaming behavior and flags potential risks before they escalate.
You decide how much you play. Set your own deposit, time, and loss limits quickly and easily.
Our specialist team is here to support you with any gaming-related concerns, in complete confidence.
Review your gaming patterns and identify where you may need to pay closer attention.
Kirkeya's strict age verification process is always active to protect minors.
Day or night, our team is always on hand for any responsible gaming support you need.